Catalyst ex download stratasys
Polyjet Printers Not Connected to GrabCAD If for some reason your email application doesn’t auto-populate an email, GrabCAD will also give you the option to copy the contents of the email and paste it into your email application manually. After clicking “Contact Support”, your email application should auto-populate an email that you can send to your service provider. If your unsure of your service provider’s contact information, a list by region can be found here.Ĥ. Be sure to include a brief description of the problems you’re having so your service provider can accurately troubleshoot the problem. Fill out the Printer support form with your information and your service provider information. Click on “Get Printer Support” from the Printer details page.ģ.
Catalyst ex download stratasys download#
GrabCAD will generate an email with a link that your service technician can use to download the log file from the GrabCAD servers.
![catalyst ex download stratasys catalyst ex download stratasys](https://media.springernature.com/lw685/springer-static/image/art%3A10.1007%2Fs12008-019-00627-x/MediaObjects/12008_2019_627_Fig3_HTML.png)
Polyjet printers connected to GrabCAD give you the ability to send the printer logs directly to your service technician without actually having to download them to your own computer. The log files are a major tool to assist in diagnosing issues with your printer.
![catalyst ex download stratasys catalyst ex download stratasys](https://i.ytimg.com/vi/nl85ATWkKXw/maxresdefault.jpg)
It contains error codes, calibrations, temperatures, and gives your service tech insight on what the printer is doing at the time. If you have a Polyjet printer, your Stratasys service documents are the printer’s log files. The log files contain an ordered history of events of the printer activities. Stratasys Service Documents For Polyjet Printers Under “Administration”, click Export Configuration and save the file to a known location so you can send it to your service provider. Select your printer from the drop-down menu and make sure you have communication with the printer.ģ. Click on the “Printer Services” tab at the top of CatalystEX.Ģ.Finally, click on “export printer configuration” at the bottom the settings page and save the file in a known location so you can send it to your service provider. Go to you printer’s settings by clicking “Settings” on the printer details page.ģ. Go to the printer details page for your machine by selecting the gear icon next to the name of your printer.Ģ.
![catalyst ex download stratasys catalyst ex download stratasys](https://www.stratasys.com/contentassets/fd5eee37bdd443f4998b35b09ad0d294/grabcadshop_logo.png)
Follow the below steps for your preferred software. This file is accessed through your part processing software, whether it’s GrabCAD or Catalyst. If you have an FDM printer your Stratasys service document is the printer’s configuration file.
Catalyst ex download stratasys software#
![catalyst ex download stratasys catalyst ex download stratasys](https://d2t1xqejof9utc.cloudfront.net/pictures/files/123907/original.png)
These Stratasys service documents help your technician get a better idea of what caused the error. Most of the time after your printer has displayed an error your service technician will request either your printer’s configuration file, CFG, or log files.